*Simple substitutions of words within the shown design and layout can generally be made at no additional charge. However, significant changes to our standard designs or special requests for a new design are considered custom and must be pre-approved and submitted at least 7 days prior to your event. If approved, a customization fee of $25 will apply.
***Once your order has been submitted we are immediately beginning the process of production of your personalized stencil. Due to the customizations of ALL of our workshops, there are NO REFUNDS FOR WORKSHOPS! Please email us (firstname.lastname@example.org) to cancel. If you do not show up for a workshop that you have a spot reserved, you forfeit your payment. If you have to cancel we can hold your project for up to 30 days for you to come in and complete at one of our Open Paints/Studio times or to bring home and complete.
Once your order is submitted, we begin production of your personalized product. There will be no refunds given for workshops. All cancellations will be issued as a credit to be used for a future workshop, and will be subject to a 30% fee of the purchase amount. To receive a credit, you must give a minimum of 48 hours notice prior to the start of the event. Same day cancellations or no-shows will not be eligible for a credit. Any Hammer at Home project that has not been picked up two weeks after the scheduled pick-up date will be forfeited by the customer with no refunds given. Hammer & Stain reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies, please contact us.